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Why do I need cyber security services at home?
Most people think cyber security is only for businesses—but that’s simply not true. Cyber criminals increasingly target individuals and families because they often have weaker protection or they have already been subjected to a cyber fraud and are more likely to let their guard down again in future.
Think about it: your home Wi-Fi, smart TVs, phones, tablets, laptops, and even baby monitors can all be vulnerable to hacking. If your devices aren’t secured properly, someone could steal your personal information, access your bank accounts, or even hold your files for ransom. Our services are designed to try and stop this from happening.
What cyber services do you offer to protect home users like me?
We offer a complete range of cyber security solutions for home users, including:
Whether you're recovering from a hack or preventing one, we’ve got your back.
How much does it cost to use your services?
We charge $125 + GST per hour, with most jobs completed within 1–2 hours. For emergencies or work outside of our standard hours (8am to 8pm, Monday to Saturday), there’s a surcharge due to the urgent nature of the work.
We’re transparent with pricing and will always give you an idea of the likely time and cost upfront. Protecting your home and personal data is an investment—and a small one compared to the cost of a cyber attack.
We offer fixed rate services for cyber security audits/assessments and those who've been hacked and need help recovery. Further we offer a complete cyber security bundle service.
I’ve been hacked and my bank told me to get a cyber security audit. Can you help?
Yes, absolutely. Many banks now require a cyber audit or assessment following a security breach before they’ll reinstate access or provide compensation. We provide detailed reports and remediation plans to meet their requirements, and we can usually book you in urgently. This service can make all the difference between recovering quickly—or being left exposed.
Your bank may require this before unlocking your account again, especially if you've been victim of a scam or cyber fraud.
What could happen if I don't have proper cyber security at home?
The risk is real and growing. Without adequate protection, you could fall victim to:
It’s no longer a question of “if” but when someone will try to access your digital life. We help you stay several steps ahead.
I’m not very tech-savvy. Can you still help me?
Yes! Most of our clients are everyday people who just want to feel safe and confident using their devices. We explain everything in plain language, and we don’t leave until you’re comfortable.
Whether it’s setting up security software, backing up your data, or helping you understand how to use a password manager, we take the stress out of cyber security.
How quickly can you help me if I need urgent cyber assistance?
We offer 24/7 emergency support, and can often respond within a few hours, even on weekends or late at night (please note, a surcharge applies outside standard hours). Cyber attacks don’t keep business hours—and neither do we. If you’re dealing with a breach, don’t wait. The sooner we intervene, the more we can protect and recover.
How do I know if my home has already been compromised?
Some signs include: slow devices, unknown logins to your accounts, strange popups, being locked out of emails or bank accounts, or friends receiving suspicious messages from you.
If anything feels “off,” don’t ignore it—get a professional check-up. We can scan your systems, identify any threats, and remove anything malicious before it causes major damage.
And being proactive is critical - block your bank cards via the app, call your bank, change your password - don't wait until it's too late to act.
What can I do if I've been using the same password for all websites?
If you’ve been using the same password for all your websites, it’s important to act quickly—because if just one of those sites gets hacked, all your accounts could be at risk and if you've used the same password for your email - you should change this immediately. Your email password should be completely unique, not used anywhere else. Your email includes your most sensitive data and is used to reset passwords on websites such as Facebook, LinkedIn and even your banking.
Here’s what you can do:
1. Change Your Passwords Immediately
Start by updating your most sensitive accounts first—like your email, online banking, and any shopping sites that store your credit card details. Make sure each new password is strong and unique.
2. Use a Password Manager
A password manager can create and remember strong passwords for every site you use, so you don’t have to. We can set one up for you, show you how to use it, and even help import all your existing accounts safely.
3. Turn On Multi-Factor Authentication (MFA)
Where possible, enable MFA on your accounts. This adds an extra layer of security, even if your password is ever stolen.
4. Check If Your Accounts Have Been Compromised
We can run a check across known data breaches to see if your email or passwords have already been exposed—and help secure anything that’s been compromised.
5. Get a Cyber Security Check-Up
We can perform a full cyber assessment of your devices and accounts to ensure everything is clean, safe, and properly secured going forward.
Using one password across all sites is a common mistake—but it’s also one of the most dangerous. Fixing it now could save you from serious issues later. We can help you get sorted quickly and safely.
How do I book your cyber services?
Booking with us is easy. Just call or message us and we’ll arrange a time that suits you. We offer in-person and remote appointments depending on your location and needs. Whether you're looking for a one-off service or ongoing protection, we’re ready to help you take control of your cyber security—before someone else does.
It is much better to be proactive and book before you get compromised or hacked!
I’ve never had any cyber problems—why should I bother with this now?
Cyber attacks often happen silently. Many people are compromised without even knowing. Your passwords may already be floating around the dark web, or a hacker could be watching your online activity without your knowledge.
Prevention is far cheaper—and far less stressful—than recovery. Just like locking your doors at night, proper cyber protection is a modern-day essential.
My ex boyfriend or girlfriend is spying on me, can you find the source?
Yes, if you believe they are tracking your usage or online activity it could be that your accounts are signed in on their phone or tablet. Further in some extreme cases they could have placed a key logger or remote control on your device to monitor your activities. Turning on MFA or 2FA authentication on your accounts and revoking sessions is a quick way to remove access. Our cyber security techs will help remove keyloggers or remote controlling software from your device/s.
What’s the difference between antivirus and endpoint protection?
Good question. Antivirus typically scans for known viruses and malware. Endpoint protection goes further. It includes:
Think of antivirus as basic first aid, while endpoint protection is like having a private security team for your digital life. We can help you set it up and manage it with ease.
I’ve been scammed or tricked into giving personal info—what should I do?
Don’t panic, but don’t delay. Call us straight away. We can:
Time is critical after a scam. We can help reduce the damage and stop things from getting worse.
What makes your cyber security services different from a big-box retailer or IT helpline?
We’re not just here to sell you software or read from a script. Big box retailers promote Antivirus companies that offer huge commissions to the sales person. If you're in the market for a new laptop or computer, avoid buying antivirus over the counter - it's a fraction of the price if you go online and buy it yourself.
Most antivirus offers a basic level of protection and is a good start, but we offer a personalised service and actually sit down and show you how to use the software, the password manager, turn on MFA and 2FA, back up your data. Most retailers don't offer a service such as this.
We offer:
We build relationships with our clients and treat your home like our own. You’ll never feel like just a number with us.
Defending your digital security and personal data from threats, 24/7. Simple, secure, and stress-free cybersecurity for all.
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